What is click-to-call service?
Click to Call, well known as “click-for-talk”, “click-to-dial” or “request a call”, deal with a type of digital communication in which a customer clicks a toggle in order to get in touch with particular company or individual in real-time, without either of them actually calling at the number.
With implementing our click-to-call solution for the costume-facing team, businesses can build up rapidly and enormously. In simpler words, it enables a customer to get a call from any organization by just dropping their phone number on the firm website/app.
Current click-to-call technology does not require customers to download software that is not a standard add-on (such as Flash). Since customers are not required to download the software, it has reduced customers’ concerns about downloading malware or spyware. One of the current click-to-call technology is a web-to-phone service without a client, in which calls are made outside the user’s computer.
Providing customers with the click-to-call option is considered a form of direct response marketing, as it allows customers to view websites, paid search ads, and other types of digital content such as marketing materials directly from a company.
15 Features of click-to-call service
Customer segmentation
Click to call unification with your CRM permits your agents to segment customers on the basis of their necessity/inquiry to go ahead for an interaction.
Alignment with company
Knowing your target audience and understanding their buying behavior can determine whether a call click CTA is optimal for your business. 88% of consumers are looking for a type of local business on a mobile device or visit that business within 24 hours.
Satisfied clients
As everyone these days admires communicating with a real person. Most of the clients make a deal with the firms by phones, and they consider it the most efficient way towards resolving any problem. Click-to-call has successfully resulted in satisfied customers.
Lead identification
It is obvious that a crucial proportion of the customers make calls to the firm so as to have more knowledge of the kind of products and services put forward. This is yet one more effortless way to identify inbound lead that could potentially be pulled and transformed into valuable customer.
Automatic call tracking
With Click to Dial service technology, every incoming call can be tracked in the best possible manner. The information obtained can be used later for marketing purpose as it contains potential prospects. Unlike toll free numbers click-to-call service will allow you to control and monitor your clients.
Web based traffic to telecommunication
Customers are likely to have questions or want other details that they cannot find readily accessible. With such a feature, clients can comfortably place a call to perceive more details about the facility or product they are actually interested in purchasing.The service can also enable the agent and the client to browse through the website altogether, with the agent conducting as the guide.
Detailed reports of the client
With a click to call button, tracking conversations is much easier. Duration for which the client stayed on the website, login status and i.e,(number of items getting sold in a single purchase ) are some parameters that aid in better reviewing of the prospect. Call routing takes place on how the patron has interacted with your website. Click to call technology is powerful enough to operate sales.
International calls at ease
click-to-call services allow visitors from around the world a simple way to call you for free. Picking a click-to-call rather than having a toll free number assists you to save a little bit of business money. A click-to-call button also helps you to get rid of from the effort of dialing the ISD codes for international calling. It is foremost that the number includes the international code so that the site guest can anyway place the call no matter where you are located.
Branding
It is perceptible that the happier the clients are, the more they will faithfully seek help or cooperation from your firm. In today’s mobile era, individuals look forward to having a click-to-call button present on a company’s website/app, so why do you delay to have one?
Boosting online market
It is a bit obvious that the primary goal of each and every business is to power sales, and this is one of the strongholds of click- to- call service as it overcomes the client’s unwillingness to trade online.
Conversion rates
The click-to-call feature allows you to capture and convert leads on your website/app while they’re still captivated by your product.
Business-customer convenience
Taking more time to reach the customer reduces the chances of conversion. The click-to-call button allows customers and agents to communicate with each other quickly and efficiently.
Tailored experience
Click-to-call calls to action allow customers to experience the same service on a desktop computer as on a mobile device. This is done by transmitting phone calls through an IP network such as the Internet (VoIP).
Save money
Strengthening your customer service and adapting your website to meet the needs of your users is the most important approach for your business.
Save time
Click to call solution allow agents to reach clients right away without the need to manually calling a new number each time.
Where can we implement click-to-call service?
- Call center managers: Click to Dial software permits the user to browse the website of a particular organization and then click on a link that redirects them to the call center, allowing the customer to have a conversation with a live agent rather than a recorded voice. Hence, click to call has become a must consideration for customer-focus websites or else they will move towards your competitor’s site which is offering direct contact to the company. Therefore, click to dial is the most crucial aspect to call center managers.
- Sales representative: Many firms use this technology to enable customers to ask for an immediate call from a sales representative.Click to Dial service can also be used by sales representatives in order to make outbound phone calls.
- Customer experience manager: Click-to-call enables clients to experience the same service on a desktop as they could find on a mobile device. This can be achieved by transmitting telephone calls over an IP network such as VoIP.
Click to Call Service for Website
As soon as the user enters their number on the link installed on your site they will be connected to the preassigned number. Well! your agent and client are now connected directly.
Click to Call Service for App
A click-to-call button on your app allows quick and authentic connectivity between the client and your client-facing team. The input command goes to the 3G callnet server that dials the client.
How click-to-call works?
When you click on a phone number on your computer screen, you will immediately call a potential prospect. This allows your sales team to work directly within your existing CRM, allowing you to make more productive calls with features that will save your time.
Just to define, click Dial Solution is a clickable link that enables calls to be made without entering numbers in a dialer. We provide click to call service that easily integrates through any third party CRM .
Smart clicks can be availed in the following:
- Click to Connect
As the name implies, the generated request processes a connection call, simplifying a communication channel between the organization and the customer. This is an innovative feature based on two number , customer and business number. It serves to connect existing customers efficiently.
The installation can be designed based on various services such as IVR, call forwarding or a predetermined telephone number, depending on the availability of agents. A recognition via SMS, voice, email and post-call surveys for deeper information is potentially greater call efficiency.
- Click to Dialer
It simplifies the dialing process by avoiding access to multiple channels and communication platforms with easy integration. The click to dial feature is efficient for initiating any call to any number instantly and guarantees more likely contacts in a day, which improves the call activity of an organization.
After integration, this function is possible with services such as conference, call forwarding, snooping, barging and whispering at any number, as per requirements.