Clear answers on call center dialers, IVR, IP-PBX and VoIP hardware.
E1 and T1 are digital telephone circuits used for PRI (Primary Rate Interface) lines. E1, used in India, Europe and Australia, runs at 2.048 Mbit/s with 32 timeslots — 30 for voice. T1, used in the US, Canada and…
Read more: E1 vs T1 PRI ExplainedAn FXS port supplies dial tone and ringing power, so you plug an analog phone or fax machine into it. An FXO port receives dial tone, so you plug an analog telephone line from the exchange (or a PBX extension) into…
Read more: FXO vs FXS: What's the Difference?An EPABX is a traditional office telephone exchange that switches calls in dedicated hardware with fixed line and extension cards. An IP-PBX is software that switches calls over the computer network, supports IP…
Read more: IP-PBX vs EPABXA predictive dialer calls several numbers per agent and connects answered calls as agents become free; a progressive dialer calls one number only when an agent is free; a preview dialer shows the agent the customer…
Read more: Predictive vs Progressive vs Preview DialerIVR (Interactive Voice Response) is an automated phone system that answers calls, plays recorded or text-to-speech menus, and acts on the caller's key presses or voice — routing the call, giving information, or…
Read more: What Is IVR and How Does It Work?A predictive dialer automatically calls numbers from a list and connects only answered calls to free agents, so agents spend more time talking and less time waiting.
Read more: Top 10 Benefits of Predictive Dialer You Can’t Afford To IgnoreChoose a call center dialer by your calling volume and call type: automatic modes (auto, predictive, power IVR) maximise agent talk time, while manual modes (click-to-call, list, keypad) give agents control over each…
Read more: Choosing the Right Call Center Dialer for Uniform OperationVoIP phones make calls over the internet or office network instead of traditional phone lines, which lowers call costs and adds features such as call forwarding, voicemail to email, conferencing and remote working.
Read more: Increase Your Business growth to an Extreme Level with VoIP PhonesNeed a call center dialer, IVR, IP-PBX or VoIP hardware? Tell us what you need and get a quote from 3G Callnet, Mohali.